09b Privacy Policy – Your Information, Fully Protected

1 Scope & Applicability

This Privacy Policy applies to the 09b website, mobile application, and all related services. With the trust of millions of users in Bangladesh in mind, we have crafted a Privacy Policy that is transparent and easy to understand.

09b follows international data protection standards. We believe your personal information belongs to you — we use it only temporarily to provide our services. Nothing is shared without your consent.

2 What Information We Collect

Various types of information are collected when you register and use 09b's services. Details are outlined below:

Information Provided Directly

The following information is collected when you register or use our services on 09b:

• Full name and date of birth (for age verification)
• Mobile Number & Email Address
• Residential Address & Country
• National ID or passport number (for KYC verification)
• Payment information (mobile banking number)

Automatically Collected Information

Some information is collected automatically while you use the platform:

3 How Your Information Is Used

09b uses collected data only for specific purposes. Your data is never used for anything unnecessary. The reasons for its use are detailed below:

Service Delivery

• To create and manage your account and ensure its security.
• To process deposits, withdrawals, and transactions.
• To provide customer support.
• To distribute bonuses and rewards.

Security & Legal Requirements

• To prevent fraud, money laundering, and unauthorized access.
• To complete age verification and the KYC process.
• To meet legal and regulatory obligations.
• To use as evidence in dispute resolution.

Service Improvement

• To improve your experience on the platform.
• To show content tailored to your preferences.
• To send relevant promotions and offers (subject to your consent).

4 Data Sharing Policy

09b does not sell or rent your personal information to any third party. However, data may be shared in certain specific circumstances:

Data Sharing Scenarios

• Payment Processors: Necessary information is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to process transactions.
• Legal Obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
• Security Agencies: Relevant information may be shared in cases involving the detection of fraud or criminal activity.
• Technology Partners: Cloud server and technology providers that operate the platform have limited access to data and are bound by strict confidentiality agreements.

5 Data Protection Measures

09b uses industry-leading technology to keep your data secure. Our security systems are active 24/7.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Firewall Protection: Advanced firewalls prevent unauthorized access.
• Regular Security Audits: Third-party experts conduct regular system reviews.
• Two-factor authentication (2FA): Add an extra layer of security to your account.
• Data Masking: Sensitive information is stored masked within the system.
• Access Control: Only authorized personnel have access to specific data.

In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

6 Cookie Policy

09b's website and app use cookies. Cookies are small text files stored on your device that help improve your browsing experience.

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

7 Your Rights

09b respects your data rights. You have the following rights:

• Right to Know: You can find out what information 09b holds about you.
• Right to Access: You can request a copy of the information we hold about you.
• Right to Rectification: You can correct any inaccurate information.
• Right to Erasure: You may request that your information be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

8 Children's Privacy

09b strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor's information has been collected inadvertently, parents or guardians may contact us and the data will be deleted immediately, with the associated account closed.

9 Data Retention Period

09b does not retain your data longer than necessary. The retention period for each type of information is listed below:

• Account information: For as long as your account is active, and for 3 years after closure.
• Transaction history: 7 years, in accordance with financial regulations.
• KYC Documents: 5 years after account closure.
• Communication logs: 2 years.
• Technical logs: 90 days.

After the retention period, data is securely deleted or anonymized.

10 Policy Updates

09b may update this Privacy Policy at any time. Depending on the nature of the change, we will take the following steps:

• Minor Changes: The date on this page is updated accordingly.
• Significant Changes: You will be notified via account notifications and email.
• Fundamental Changes: Your separate consent will be requested before any new policy takes effect.

Continued use of 09b after any changes takes effect means you accept the updated policy. We recommend visiting this page regularly.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests, please get in touch with us:

If you believe your privacy rights have been violated and 09b has not provided a satisfactory resolution, you have the right to file a complaint with the relevant regulatory authority.